Frequently asked questions
What is ClikFIX?
ClikFIX® is Bentall Kennedy's proprietary tenant services platform, designed specifically to enhance the tenant service experience at our managed properties. Using our proprietary ServCtr system, ClikFIX technology allows us to custom-configure the service level requirements of the properties we manage, ensuring that the needs of our tenants are effectively met. ClikFIX is also a vital tracking tool, allowing us to closely monitor our progress in responding to each service request we receive.
How does ClikFIX work?
A tenant, or other user, contacts our service centre by telephone, web, email or fax. Each request for information or services is processed by a Building Service Representative (BSR). At their option, users who are designated as key contacts can choose to be automatically notified of key events around a service.
If a user has requested routine information, the BSR simply answers the question and logs the transaction for future tracking. If a service request is placed, the BSR executes the request and a work order is generated. The work order is immediately routed electronically to the appropriate building operations personnel or approved contractor. When the work is completed, the job status is updated to "Resolved". Prior to closing the work order, the assigned technician will add final comments and cost information, if applicable.
What hours does ClikFIX operate?
The ClikFIX service centre is staffed 24 hours per day, 7 days per week. Tenants have the option of submitting service requests by phone, web, email or fax 24 hours a day. Outside of your building's core business hours, non-urgent service requests will be addressed the next business day.
How do I contact ClikFIX?
There are multiple ways of contacting us, and you can choose the one most convenient for you:
What if my service request is urgent?
When a service requirement is urgent, you should always contact us by phone at 1-866-ClikFIX (254-5349). In the event of an emergency or life-threatening issue, please call 911 before contacting the service centre.
What if I want to call the property manager or site manager directly?
You are welcome to discuss your service needs directly with building staff or your property manager. They will either input your service request into the ClikFIX system or provide the details of your requirements to the service centre.
What happens if there is an emergency?
If there is a life/safety emergency at your building during ClikFIX service centre hours, the Building Services Representative (BSR) will follow emergency procedures for the building, as established by the property manager. The BSR will focus exclusively on the building emergency situation until it is fully resolved or responsibility for the situation has been transferred to the property manager or their designate. In the event of an emergency or life-threatening issue, please call 911 before contacting the service centre.