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| About ClikFIX | |
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The ClikFIX brand represents the finest in service delivery to the occupants of commercial buildings managed by Bentall. If you are situated in a Bentall building, ClikFIX will:
As a Bentall tenant, you are welcome to take advantage of all of the benefits of ClikFIX irrespective of the size of space or the type of property that you occupy. Relationships First and foremost, ClikFIX is all about relationships. Bentall recognizes that while it is a good thing to offer self-serve to those who want it, better service does not happen by removing people from the equation. ClikFIX isn't designed to replace people, it's a tool to help them give you better service. ClikFIX allows Bentall to ensure that the people at our end have all the facts instantly at our disposal when you call. ClikFIX has been built specifically for Bentall and is increasingly being regarded as one of the most technologically advanced tenant response systems available. Simplicity At its heart ClikFIX is designed to make it easy for you, as a tenant in a building managed by Bentall, to communicate your service needs, to ensure that your requests are resolved and that your service expectations are met. Ease of communication is achieved by extending the time we are open (well beyond standard office hours), and by offering a wide choice of contact methods. As an example, you can choose between phone, fax, web, email, or wireless when you need to place a request. Ease of monitoring performance is achieved using some simple web reports, which clearly measure the service delivery against deadline for every request that you make. At your option, you can even choose to activate real time satisfaction surveys, one request at a time. Meaningful Standards But ClikFIX doesn't stop with simplicity. Despite the user friendly face, ClikFIX is based on some of the most advanced tenant service technology in the world, all of which is focused on ensuring that services are delivered to your satisfaction, every time. Absolute Accountability One of the things that makes the ClikFIX system unique is its ability to assign service deadlines one request at a time. The system literally translates the agreed upon service levels into specific deadlines for specific types of requests. In other words, you receive the service that you expect and Bentall stands accountable to meet those deadlines. In addition, ClikFIX provides real-time measurement and reporting (on actual performance vs. your expectation) to help prevent problems from happening in the first place. This level of commitment helps provide outstanding service today, but it's also a powerful tool for future improvements. Saves Time This unprecedented level of accountability is a distinct advantage to you as a tenant because you will not have to waste time making endless phone calls to find out the status of the requests you've placed. Not only can you use the web reports to check on specific requests, you can also monitor the level of service that you receive over time, by request type, etc. You can even choose to be automatically notified of key events around a service call. This is particularly useful for larger tenants with multiple requests outstanding at any given point in time. Reduces Occupancy Costs As a Bentall tenant, you can use ClikFIX to help control your internal costs too. The ease of use and proactive notification abilities will save your people time, and the spend controls and Bentall's significant purchasing power will help to save you money. Tenant Service is all about solving needs one request at a time, ClikFIX takes an old process and makes it better. It saves valuable management time while actually providing better service. |
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For your information, our service hours are between 7am and 7pm, Monday
to Friday (excluding stat holidays). |
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